Terms of Service
Last updated: 19 August 2026.
Guide prices and quotes
Prices shown on the website are guide or starting prices for the stated scope. The final price for a mobile visit, extended diagnostic investigation, servicing, repair or specialist procedure may depend on location, vehicle, compatibility, time required, parts and the work requested. The agreed scope and price will be confirmed before the booking or before additional chargeable investigation continues.
Diagnostics are evidence, not a guaranteed repair
Vehicle diagnostics can identify fault codes, live data and other electronic information that assists fault finding. A fault code does not always identify a failed component by itself. Diagnostic findings therefore do not guarantee that a particular part will repair the vehicle unless specifically confirmed after appropriate testing.
Fault-code clearing
Clearing diagnostic trouble codes does not repair the underlying cause of a fault. Codes may return if the condition remains. Strong Scan may decline to clear a code where doing so would be inappropriate, unsafe or likely to conceal a fault that requires attention.
Compatibility
Coding, adaptations, resets, calibrations and special functions depend on the vehicle, module, software and diagnostic access available. Compatibility is checked where possible before booking, but some procedures can only be confirmed once connected to the vehicle.
Servicing, repairs and parts
Routine servicing and selected repair work is only accepted where the job, vehicle access and working location are suitable. Parts can be sourced on request or customer-supplied by prior agreement. Fitment, labour scope and any parts-related terms will be confirmed before the work is booked.
Pre-purchase diagnostic scans
A pre-purchase diagnostic scan checks available electronic systems and is not a substitute for a comprehensive mechanical, structural, bodywork, roadworthiness or vehicle-history inspection.
Vehicle condition and working location
You are responsible for providing lawful access to the vehicle and a reasonably safe and suitable location for the work. You should tell us about known hazards, modifications, recent repairs or circumstances that may be relevant. Some work may need to be rearranged or declined because of weather, access, safety, job complexity or site restrictions.
Payment and cancellations
Payment terms are confirmed with the booking. If you need to cancel or rearrange, please give as much notice as possible. Where travel has already begun or costs have already been incurred, any applicable call-out or travel charge will be explained.
Safety
Diagnostic information should not be treated as permission to continue driving a vehicle that is unsafe or displays a serious safety warning. Where a potentially unsafe condition is identified, appropriate repair or recovery should be arranged.
Contact
Questions about a booking or these terms can be sent to info@strongscan.co.uk.